Privacy Policy

1. Introduction

LaunchPresence ("we," "our," or "us") is committed to protecting the privacy and security of our users and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at launchpresence.com or use our platform and services.

This policy applies to all data collected through the LaunchPresence website, mobile application, and related services. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account or sign up for our services
• Contact us through our website, email, or phone
• Subscribe to our newsletter or marketing communications
• Participate in surveys, promotions, or feedback requests
• Use our platform and services

This information may include your name, email address, phone number, business name, business address, payment information, and other details necessary to provide our services.

Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain information, including:

• Browser type and version
• Operating system
• IP address and location data
• Pages visited and time spent on our website
• Referring website addresses
• Device information and identifiers
• Usage patterns and preferences

3. How We Use Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve the LaunchPresence platform and related services
• Communication: To communicate with you about your account, services, updates, and support requests
• Operational Notifications: To send SMS and email notifications related to your cleaning business operations, including shift schedules, reminders, and status updates
• Customer Support: To respond to your inquiries and provide technical assistance
• Service Improvement: To analyze usage patterns and improve our platform's functionality and user experience
• Marketing: To send you promotional materials and updates about our services (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or providing services to you. These providers include:

• Cloud hosting and infrastructure providers
• Payment processing services
• Email and SMS communication services
• Customer support platforms
• Analytics and monitoring services

All service providers are bound by strict confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections outlined in this policy.

5. SMS Communication Compliance

By using LaunchPresence, you explicitly consent to receive SMS text messages related to your cleaning business operations. These messages may include:

• Shift schedule notifications and changes
• Supply level alerts and reminders
• Client communication updates
• System status and maintenance notifications
• Account and billing information

Message and data rates may apply. Message frequency varies based on your usage and business activity. We use industry-standard SMS services and comply with all applicable telecommunications regulations.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Secure hosting infrastructure with regular security updates
• Access controls and authentication requirements
• Regular security audits and monitoring
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

7. User Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications and SMS notifications

To exercise any of these rights, please contact us at jimmy@launchpresence.com. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date at the top of this page
• Notify you via email or through our platform if the changes significantly affect your rights

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: